Is your business dementia friendly? with Cyndy Luzinski

Living well with dementia is entirely possible. This session will introduce a simple “why, what, and how” to promote lifelong well-being for our customers, friends, and family members who are living with dementia. • Learn practical tips to make your business more dementia friendly.
• Identify concrete counter-intuitive strategies required to provide excellent customer service for people experiencing dementia and other neuro-diverse conditions.
• Equip your staff with resources for positively engaging people living with dementia and supporting your colleagues (1/4 of the workforce) who are serving in caregiving roles.

This session will make it clear that the tragedy narrative around dementia is unnecessary since practical strategies can be utilized to positively manage the condition with great success, promoting well-being for all involved.

Speaker: Cyndy Luzinski

Attendees will walk away knowing this one thing: One strategy they can use immediately to positively engage a customer living with dementia